Privacy Policy

1. Information we collect

We collect information that helps us operate, improve, and secure our services. This may include:

• Contact details such as name, email address, and company name
• Account credentials and authentication information
• API usage data, logs, and metadata
• Communications with us (support requests, emails)
• Website usage data via cookies or similar technologies

2. How we use your information

We use your information to:

• Provide and maintain our services
• Process payments and payouts as instructed
• Monitor performance, reliability, and security
• Respond to inquiries and provide customer support
• Comply with legal and regulatory obligations

3. Data sharing

We do not sell your personal data. We may share information only when necessary to:

• Work with service providers who support our infrastructure
• Comply with applicable laws, regulations, or legal processes
• Protect the security and integrity of our platform

4. Data retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Security

We implement reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, or alteration. No system is perfectly secure, but we design with security as a default.

6. Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us using the details below.

7. Cookies

We use cookies and similar technologies to operate our website and understand usage patterns. You can control cookies through your browser settings.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at:

privacy@muv.co.zm